These Terms and Conditions ("Terms") govern access to and use of the PENTIR digital regulatory assistance platform (the "Service"), provided by P. W. R. G. Ltd, a company incorporated in Cyprus with registration number HE 416441, having its registered address at Chytron 28, Tofarco House, Flat/Office 32, CY-1075, Nicosia, Cyprus ("PWRG", "we", "us", "our").
By creating an account or downloading, installing, accessing, or using the Service, you ("you", "User") agree to be legally bound by these Terms. If you do not agree, you must not use the Service.
These Terms apply to both individual Users and business Users (collectively, “Subscribers”). Where distinctions apply, they are explicitly set out herein below.
1.1 Nature of the Service.
PENTIR is an AI-powered regulatory assistance platform that enables Subscribers to ask questions relating to European Union ("EU") regulations, receive machine-generated summaries and insights, and, only for business-tier Users, to upload documents for gap-analysis functionality.
1.2 Assistive-Only Functionality.
The Service provides informational and assistive outputs only. The Service does not provide legal or regulated financial or investment advice, does not create a lawyer-client relationship, does not perform or determine regulatory compliance, does not verify facts, and must not be used as the sole or exclusive basis for any compliance decision. The Subscribers remain solely responsible for ensuring compliance with applicable laws and regulations.
1.3 Human Review Requirement.
All outputs should be reviewed by a qualified compliance professional prior to use.
1.4 Jurisdictional Scope.
The Service provides information relating to EU regulations only (not taking into account any permitted variations of such regulations as these may have been implemented under the laws of any specific EU jurisdictions, unless expressly stated). It cannot reliably answer questions regarding non-EU jurisdictions and the output generated does not constitute a binding interpretation of the applicable EU laws.
2.1 Minimum Age.
The Service may only be used by individuals aged 16 or older. If we become aware that information relating to an individual below the above age threshold has been provided to us, we will take steps to delete such data without delay.
By creating an account or accessing or using the Service, you represent and warrant that you meet this age requirement and that you have full legal capacity to enter into these Terms.
2.2 Use From Sanctioned Regions.
Access to the Service is prohibited for located in jurisdictions subject to:
PWRG may restrict, suspend, or terminate access where required by applicable sanctions laws.
By creating an account, accessing or using the Service, you represent and warrant that you meet (and that you will meet at all times) this requirement and that you will inform us effectively and immediately in case of any change of circumstances.
3.1 Subscribers must create an account by providing accurate, current, and complete information during registration and promptly keep such information up to date.
3.2 Subscribers are responsible for maintaining the security and confidentiality of their account credentials and for all activity conducted through their account. You agree not to share your account or credentials with any third party and to notify us promptly at help@pentir.ai if you suspect unauthorized access or any other security incident.
3.3 We reserve the right to suspend, restrict, or terminate your account if we reasonably suspect misuse, fraudulent activity, or any violation of these Terms, or where continued provision of the Service is no longer commercially viable.
4.1 Subscription Tiers.
PENTIR offers the following subscription tiers:
Individual User Plans:
Business User Plans:
4.2 History Availability.
Each plan includes access to prior interactions for the following durations:
| Plan | History Availability |
|---|---|
| Individual – Basic | 15 days |
| Individual – Plus | 30 days |
| Individual – Pro | 90 days |
| Business – Basic | 90 days |
| Business – Plus | 180 days |
| Business – Pro | 365 days |
Subscribers may delete chat sessions but cannot delete individual prompts. When a Subscriber deletes a chat, PWRG deletes or anonymizes the associated prompts and outputs from its active databases within a reasonable period.
4.3 Document Upload (Business Users Only).
Only business-tier Subscribers may upload documents for analysis.
For certain business plans, Users may upload custom documents to be considered by the Service alongside its retrieval index:
Document uploads are not retained outside the chat context and are deleted when the chat is deleted.
4.4 Free Trial.
A five-day free trial is provided and requires valid payment card information. The trial converts automatically into a paid subscription unless canceled before the trial ends.
4.5 Pre-Renewal Notifications.
Subscribers to annual plans will receive a pre-renewal notice via email or other appropriate electronic notification.
5.1 Statutory Withdrawal Right.
Under EU consumer law, eligible Subscribers have a 14-day right to withdraw from digital-content contracts.
5.2 Immediate Access and Waiver.
To access the Service immediately, Subscribers must manually check a waiver box to:
The Service will not activate unless the Subscriber manually checks the waiver box. If the box is not checked, the Subscriber cannot proceed.
5.3 Effect of Waiver.
Once waived and Service has begun, payments for the current billing period are non-refundable, save where required by applicable law.
6.1 Payment Processor.
Payments are processed via Stripe, Apple App Store, or Google Play Store, subject to their respective terms.
6.2 Billing Cycles.
Subscriptions renew automatically at the end of each billing cycle unless canceled.
6.3 No Refunds.
Once access to the Service begins following waiver of the withdrawal right, fees for the current billing cycle are non-refundable, save as provided otherwise under applicable law.
6.4 Grace Periods.
In the event of a failed payment, a grace period of sixteen (16) days will apply before Service is suspended.
7.1 Prohibited Content Uploads.
Subscribers must not upload:
7.2 Business User Representations.
Business Users represent and warrant that they:
7.3 Indemnity (Business Users Only).
Business Users shall indemnify and hold harmless PWRG from any claims arising from unauthorized or unlawful uploads.
7.4 Acceptable Use Restrictions.
Users must not:
We may monitor use of the Service for safety, security, and compliance. We reserve the right to investigate violations of these Terms and to take any action we reasonably deem appropriate, including removing offending content, restricting features, suspending or terminating accounts, and reporting unlawful activities to the relevant authorities.
8.1 No Legal Advice.
PENTIR does not provide legal advice. Outputs are informational and may contain inaccuracies or omissions. Outputs may contain outdated information, and as such may not reflect the most recent legislative or regulatory developments.
8.2 No Warranties.
To the fullest extent permitted by law, the Service is provided on an "as is" and "as available" basis, without warranties or representations of any kind (whether express or implied).
Without prejudice to the generality of the foregoing, we disclaim all warranties and representations, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy, availability, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or that defects will be corrected, or that outcomes or recommendations will meet your expectations. To the maximum extent permitted by law, we disclaim liability for: any reliance on AI-generated recommendations, which are provided as general guidance only, and any indirect, incidental, or consequential damages.
8.3 Accuracy.
While PWRG endeavors to improve the accuracy of outputs, no guarantee is made as to correctness, completeness, accuracy, or suitability.
9.1 PENTIR and all intellectual property rights, associated content, technologies, and materials, including but not limited to the software, algorithms, designs, logos, and trademarks, are owned by PWRG. We grant you a limited, personal, revocable, non-transferable license to access and use the Service solely for non-commercial purposes in accordance with these Terms. Nothing in these Terms grants you any right to use our trademarks or branding without prior written authorization. You may not copy, reproduce, distribute, modify, or create derivative works from the Service or any part of it, except as expressly permitted by law or with our prior written consent.
9.2 Subscribers retain ownership of content they upload but grant PWRG a limited, worldwide, non-exclusive, royalty free, revocable license to host, store, adapt, reproduce, display, and process such content as may be strictly required for the purposes of operating and providing the Service, and, where express consent is given, for improvement and evaluation. This license ends when your content is deleted from our systems, subject to reasonable backup, archival, or legal retention.
9.3 We do not claim ownership of your content, but we may remove or disable any material that we reasonably believe violates these Terms or the law.
9.4 For details on how we process personal data associated with user content, please see our Privacy Notice.
9.5 If you download the app from the Apple App Store, you acknowledge that these Terms are between you and PWRG, not Apple. Apple is not responsible for the app or its content and has no obligation to provide maintenance or support. To the maximum extent permitted by law, Apple has no warranty obligations for the app. Apple and its subsidiaries are third-party beneficiaries of this clause and may enforce it. If you download from Google Play, Google's terms also apply in addition to these Terms.
10.1 Pseudonymization.
PWRG may pseudonymize logs where technically feasible. Logs are associated with internal user identifiers rather than direct personal contact information. Such identifiers may still be capable of being linked to a Subscriber account and therefore constitute personal data.
10.2 Storage.
All data is stored exclusively in EU-based AWS regions.
10.3 Improvements.
PWRG may process prompts, outputs, and interaction metadata for the purpose of providing the Service. PWRG will process such data for improvement, debugging, evaluation, or feature development only where the Subscriber has provided express opt-in consent for "Model Output Improvement."
10.4 Withdrawal of Consent.
Subscribers may withdraw consent for Model Output Improvement at any time through an accessible in-app settings menu. Withdrawal does not affect the lawfulness of processing carried out prior to its withdrawal.
11.1 Seat Assignments.
Seat allocations are not transferable.
11.2 Organizational Access.
Prompt history is not shared by Users within the same organization, i.e., one User does not have access to another User's prompts, even if each User is a member of the same organization.
11.3 Document Visibility.
Subscriber-uploaded documents, including both custom library documents (those added to the retrieval index) and gap analysis documents, are not shared between Subscribers of the same organization; instead, they are maintained in the session of the Subscriber who uploaded them exclusively.
11.4 Contact Person.
Business Users must designate a primary administrative individual contact.
12.1 PWRG may terminate or suspend accounts immediately at any time for:
12.2 Subscribers may terminate their subscription at any time. Termination applies at the end of the current billing cycle.
12.3 Upon termination, your right to access the Service will cease immediately, although obligations relating to intellectual property, limitation of liability, governing law, and data handling will survive.
For details on how we handle personal data following termination, please refer to our Privacy Notice.
13.1 PWRG may modify these Terms at any time. Where changes are likely to have a material impact on your rights or obligations, we will provide advance notice by reasonable means (for example, via in-app notice or email). If you do not agree to the revised Terms, you must discontinue use of the Service. Continued use of the Service after the date that the changes take effect constitutes acceptance of the revised Terms.
13.2 Changes take effect immediately unless otherwise stated.
To the maximum extent permitted by law, PWRG's total liability for any claim arising under or in connection with the Service shall be limited to amounts actually paid by the Subscriber for the Service during the preceding twelve (12) months.
PWRG shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for loss of profits, data, goodwill, or business interruption, arising out of or related to your use of, or inability to use, the Service.
Nothing in these Terms excludes or limits PWRG's liability for any liability that cannot lawfully be excluded or limited under applicable law. Your statutory consumer rights are not affected.
By using the Service, you consent to receive service-related communications (for example, account notices, security notifications, and transactional messages). Where required by law, we will obtain your consent before sending marketing communications, and you may withdraw consent at any time via in-app settings.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect. No failure or delay by us in exercising any right or remedy shall constitute a waiver of that or any other right or remedy. We are not liable for delays or failure to perform any obligation where the delay or failure results from events beyond our reasonable control, including acts of God, natural disasters, epidemics, cyberattacks, outages of third-party hosting or telecommunications, or governmental actions.
These Terms shall be governed by the laws of the Republic of Cyprus. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of the Republic of Cyprus.
For questions, concerns, or notices regarding these Terms, please contact Arion Petasis:
For matters relating to the processing of your personal data, please refer to our Privacy Notice.